Terms and conditions
These Terms of Service govern all purchases made through www.tloczuss.com. Please read them carefully before placing an order.
Additional provisions for EU customers appear in Part B and for US customers in Part C of this document.
This document does not constitute legal advice. It has been prepared with reference to UK, EU and US legal requirements as of May 2025.
Overview
This website is managed by Paulina Tłoczek, trading as tloczuss. Throughout this document, "we", "us" and "our" refer to tloczuss.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service, including those additional terms referenced herein. These Terms apply to all users of the site, including browsers, vendors, customers, merchants and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions, you may not access the website or use any services.
Any new features or tools added to the store are also subject to these Terms. We reserve the right to update these Terms at any time. It is your responsibility to check this page periodically. Continued use of the site following any changes constitutes acceptance of those changes.
Our store is hosted by Wix, who provide us with an online e-commerce platform.
1. Contact & Business Information
1.1 This website is operated by Paulina Tloczek, trading as tloczuss.
1.2 Our registered address for correspondence is: 63B Kelvin Avenue, London N13 4TH, UK. You may also contact us at tloczuss@gmail.com.
1.3 If we need to contact you, we will do so at the email address you provided when placing your order.
1.4 Questions about these Terms of Service should be sent to tloczuss@gmail.com.
2. Online Store Terms
2.1 By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent to allow any of your minor dependents to use this site.
2.2 You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including copyright laws).
2.3 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us (the "Contract").
2.4 If we are unable to accept your order, we will inform you in writing and will not charge you. This may be because the product is out of stock, due to unexpected resource limits, or because of an error in the price or description.
3. General Conditions
3.1 We reserve the right to refuse service to anyone for any reason at any time.
3.2 You agree that your details (not including credit card information) may be transferred unencrypted and involve: (a) transmissions over various networks; (b) changes to conform to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer.
3.3 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.
3.4 The headings used in this agreement are for convenience only and will not limit or affect these Terms.
4. Accuracy & Modifications of Information
4.1 Products may vary slightly from their pictures. Images and packaging are for illustrative purposes only.
4.2 We reserve the right to modify the contents of this site at any time but have no obligation to update any information. You agree it is your responsibility to monitor changes.
4.3 Prices for our products are subject to change without notice.
4.4 We may make changes to a product after you place an order. If we do, we will notify you and you may end the Contract before changes take effect and receive a refund for any products paid for but not received.
5. Modifications to the Service & Prices
5.1 We reserve the right at any time to modify or discontinue the Service (or any part or content) without notice.
5.2 We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
5A. Pricing Transparency
5A.1 We are committed to transparent pricing. The price displayed on any product listing is the full price you will be charged for that item, inclusive of any applicable taxes.
5A.2 Where shipping costs apply, these will be clearly indicated before you complete your purchase. No mandatory fees will be added at checkout that were not disclosed when the product was first presented to you.
5A.3 Any promotional or sale prices reflect genuine reductions from prices at which products have previously been offered. We do not use countdown timers or urgency indicators that do not reflect genuine availability or time constraints.
5A.4 We comply with the pricing transparency requirements of the Digital Markets, Competition and Consumers Act 2024 (DMCCA 2024) and the Consumer Protection from Unfair Trading Regulations 2008 (as amended).
6. Availability of Products & Services
6.1 Certain products or services may be available exclusively online and may have limited quantities, subject to our Return Policy.
6.2 We reserve the right to limit sales of our products or services to any person, geographic region or jurisdiction.
6.3 We reserve the right to limit quantities of any products or services we offer. All descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.
6.4 We do not warrant that the quality of any products, services, information or other material purchased will meet your expectations, or that errors in the Service will be corrected.
7. Accuracy of Billing & Account Information
7.1 We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household or per order. If we change or cancel an order, we will attempt to notify you at the email and/or billing address provided.
7.2 We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors.
7.3 You agree to provide current, complete and accurate purchase and account information for all purchases. You agree to promptly update your account information so that we can complete your transactions and contact you as needed.
8. Optional Tools
8.1 We may provide access to third-party tools over which we have no control.
8.2 You acknowledge that we provide access to such tools "as is" and "as available" without any warranties. We shall have no liability arising from your use of optional third-party tools.
8.3 Any use of optional tools offered through the site is entirely at your own risk. You should ensure you are familiar with the terms on which those tools are provided.
8.4 We may offer new services and/or features through the website in the future. Such features shall also be subject to these Terms of Service.
9. Third-Party Links
9.1 Certain content, products and services available via our Service may include materials from third parties.
9.2 Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating such sites and will not have any liability or responsibility for any third-party materials, websites, products or services.
9.3 We are not liable for any harm or damages related to the purchase or use of goods, services, resources or content from third-party websites. Please review third-party policies carefully before engaging in any transaction.
10. User Comments, Feedback & Other Submissions
10.1 If you send creative ideas, suggestions, proposals or other materials (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments you forward to us. We are under no obligation to: (a) maintain any comments in confidence; (b) pay compensation for any comments; (c) respond to any comments.
10.2 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms.
10.3 You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, or other personal or proprietary rights. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
11. Personal Information & Data Protection
11.1 We collect and process your personal information in accordance with our Privacy Policy (www.tloczuss.com/privacy-policy) and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
11.2 When you place an order, we collect personal data including your name, delivery address, email address and payment information. This data is used solely for the purpose of fulfilling your order, communicating with you about that order, and complying with our legal obligations.
11.3 We will not sell your personal data to third parties. We may share data with trusted third-party service providers (such as payment processors and delivery services) only to the extent necessary to fulfil your order.
11.4 You have the right to access, correct or request deletion of your personal data at any time. To exercise these rights, please contact us at tloczuss@gmail.com.
11.5 For full details of how we handle your data, including retention periods and your rights, please refer to our Privacy Policy.
12. Errors, Inaccuracies & Omissions
12.1 Occasionally, information on our site may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice.
12.2 We undertake no obligation to update, amend or clarify information in the Service or on any related website, except as required by law.
13. Prohibited Uses
13.1 In addition to other prohibitions set in these Terms, you are prohibited from using the site or its content:
a) for any unlawful purpose;
b) to solicit others to perform or participate in any unlawful acts;
c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances;
d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
f) to submit false or misleading information;
g) to upload or transmit viruses or any other type of malicious code;
h) to collect or track the personal information of others;
i) to spam, phish, pharm, pretext, spider, crawl or scrape;
j) for any obscene or immoral purpose; or
k) to interfere with or circumvent the security features of the Service or any related website.
13.2 We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
13A. Fair Commercial Practices
13A.1 We are committed to fair and transparent trading. We will not engage in misleading, aggressive or unfair commercial practices as defined under the Digital Markets, Competition and Consumers Act 2024.
13A.2 We do not solicit, incentivise or publish fake reviews. All reviews or testimonials presented on our website or social media reflect genuine customer experiences.
13A.3 We will not use pressure tactics, false scarcity claims or misleading urgency to influence your purchasing decisions.
13A.4 If you believe we have engaged in any unfair commercial practice, you may report this to us at tloczuss@gmail.com or to the Competition and Markets Authority at www.gov.uk/cma.
14. Disclaimer of Warranties & Limitation of Liability
14.1 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
14.2 We do not warrant that the results obtained from the use of the service will be accurate or reliable.
14.3 From time to time, we may remove the service for indefinite periods or cancel the service at any time, without notice.
14.4 You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available', without any representation, warranties or conditions of any kind, either express or implied.
14.5 In no case shall tloczuss, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.
14A. Your Statutory Rights
14A.1 Nothing in these Terms of Service is intended to limit or exclude any rights you have as a consumer under applicable UK law, including your rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Digital Markets, Competition and Consumers Act 2024.
14A.2 If you are a UK consumer, you have statutory rights in relation to goods that are faulty or not as described. These rights are not affected by anything in these Terms of Service.
14A.3 For further information about your legal rights, you may contact Citizens Advice (www.citizensadvice.org.uk) or the Competition and Markets Authority (www.gov.uk/cma).
15. Severability
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
16. Termination of the Contract
16.1 These Terms of Service are effective unless and until terminated by either you or us.
16.2 Your rights when you end the Contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the Contract:
a) if what you have bought is faulty, damaged or misdescribed, you may have a legal right to end the Contract or get the Product replaced or receive some or all of your money back (see our Refund Policy);
b) if you want to end the Contract because of something we have done or told you we are going to do, see clause 16.3;
c) if you have just changed your mind, you may be able to get a refund if you are within the cooling-off period, subject to deductions and the cost of return; or
d) in all other cases (if we are not at fault and there is no right to change your mind), see clause 16.5.
16.3 If you are ending a Contract for a reason set out at 16.3.1 to 16.3.5 below, the Contract will end immediately, and we will refund you in full for any Products not provided. The reasons are:
16.3.1 We have told you about an upcoming change to the Product or these terms which you do not agree to (see clause 4.4).
16.3.2 We have told you about an error in the price or description of the Product you ordered, and you do not wish to proceed.
16.3.3 There is a risk that the supply of the Products may be significantly delayed because of events outside our control.
16.3.4 We have suspended the supply of the Products for technical reasons, or notified you that we are going to suspend them for technical reasons, for a period of more than 30 days.
16.3.5 You have a legal right to end the Contract because of something we have done wrong.
16.4 For most Products bought online, you have a legal right to change your mind within 14 days after the day you (or someone you nominate) receive the Products and receive a refund.
16.5 Even if we are not at fault and you do not have a right to change your mind, you can still end the Contract before it is completed, but you may have to pay us compensation. Contact us to let us know. We will refund any sums paid for Products not provided, but may deduct reasonable compensation for the net costs we incur as a result.
16.6 If, in our sole judgment, you fail to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
17. How to End the Contract With Us
17.1 To end the Contract before your order has been dispatched, please email us at tloczuss@gmail.com. Please provide your name, home address, order details and, where available, your phone number and email address. Please return the confirmation email also.
17.2 Consumers are entitled to return any works purchased online for a full refund within 14 days of receiving physical possession of the works. If you end the Contract after Products have been dispatched or received, you must return them to us.
17.3 When returning an order in the UK:
a) Returns by Post: the original cardholder who purchased the Products will be credited for the refund. Take your sealed box or bag to a Post Office or courier and send it to the address provided by us, confirming a return.
b) Products must be in their original condition and accompanied by an email order confirmation or online dispatch note.
c) The notice to return must be accompanied by photographs of any damage or discrepancies.
d) All returned goods must be delivered in the same condition as sent. Items damaged in transit must be photographed on delivery and emailed to us immediately.
e) All original shipment wrap and packaging must be kept by you to process a successful compensation claim.
f) All shipping costs, including packing and insurance, are non-refundable and are at the buyer's expense.
g) Any deterioration in condition may affect the customer's right to a full refund. Works remain the responsibility of the customer until received by us.
h) Returns are not accepted for works purchased in person (e.g. at art markets or conventions). All in-person sales are final.
17.4 International Returns (outside the UK): Products may be returned by any secure means (including local postal service or DHL/UPS). The original cardholder will be credited. All terms from 17.3 apply.
17.5 We will pay the costs of return: (a) if the Products are faulty, damaged or misdescribed; (b) if you are ending the Contract because of an upcoming change, pricing error, or because you have a legal right to do so. In all other circumstances, including where you exercise your right to change your mind, you must pay the costs of return.
17.6 We will make refunds to you as soon as possible:
a) If exercising your right to change your mind: within 14 days of us receiving the Product back, or the day you provide evidence you have sent it back, whichever is earlier.
b) In all other cases: within 14 days of your telling us you have changed your mind.
17.7 - Custom and Commissioned Works
17.7 The 14-day right to cancel described in clauses 16.4 and 17.2 does not apply to commissioned or custom-made works - that is, any work produced specifically to your instructions, personalised to your specification, or created as a bespoke piece. This exemption applies under Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
a) Before a commission is begun, we will confirm your specifications in writing by email.
b) By approving the commission brief, you acknowledge that the right to cancel will not apply once production has commenced.
c) If a commissioned work is faulty or materially different from the agreed specification, your statutory rights (see Clause 14A) are unaffected.
18. Exchange
An item can be exchanged if a pre-arranged agreement has been made between you and us. tloczuss must be informed within 14 days of delivery of your intention to exchange any item. An item can be exchanged for another item in our stock that is at least of the same value. If an item is exchanged for a higher value one, the difference in price must be paid by the buyer.
19. Registration
19.1 By taking part in an online transaction, you agree that you are at least 18 years of age. You must also register online.
19.2 Registration will require the submission of certain information about you. We may, at our discretion, postpone or cancel your registration if you have not satisfied our registration requirements, including any identification, anti-money laundering or anti-terrorism financing checks.
19.3 Once registered, you should keep your account details strictly confidential and must not permit any third party to use or access your account. You will be liable for any and all acquisitions made via your account.
20. Entire Agreement
20.1 Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
20.2 These Terms of Service, together with any policies or operating rules posted by us on this site, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, whether oral or written.
20.3 Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
21. Governing Law
These Terms of Service and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with the laws of the United Kingdom of Great Britain and Northern Ireland (England and Wales). Nothing in this clause affects the mandatory consumer rights of EU or US customers as set out in Parts B and C of this document.
22. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at www.tloczuss.com/terms-and-conditions. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of the website or the Service following the posting of any changes constitutes acceptance of those changes.
PART B - Additional Terms for EU Customers
About Part B
These additional clauses apply if you are a consumer resident in a European Union member state.
Post-Brexit, the UK is a 'third country' under EU law. Goods shipped from the UK to the EU are subject to customs procedures and EU consumer law continues to protect EU residents regardless of where the seller is based.
If there is any conflict between these EU provisions and the main Terms above, these EU provisions take precedence for EU consumers.
EU.1 - EU Customers & Applicable Law
EU.1.1 Our Terms of Service are governed by the laws of England and Wales. However, if you are a consumer resident in a European Union member state, you may also have rights under the consumer protection laws of your country of residence that cannot be waived by contract. Nothing in these Terms limits those rights.
EU.1.2 EU consumers have a right to bring legal proceedings in the courts of their country of residence, in addition to the courts of England and Wales.
EU.1.3 If any provision of these Terms conflicts with mandatory consumer protection law in your EU member state, that mandatory law will apply to the extent of the conflict.
EU.2 - Customs Duties, Taxes & Import Charges for EU Orders
EU.2.1 We are a UK-based seller. Since the UK's departure from the European Union, all goods shipped from the UK to EU member states are classified as international exports and are subject to EU customs rules.
EU.2.2 EU customers may be required to pay import VAT and/or customs duties when their order arrives in their country. These charges are levied by your country's customs authority and are entirely separate from the price you pay us.
EU.2.3 We are not responsible for any customs duties, import VAT, taxes or fees charged by your country's authorities. These costs are the buyer's responsibility and are not included in the prices displayed on our website unless explicitly stated otherwise.
EU.2.4 Goods valued at 150 euros or less may be eligible for simplified import procedures. Goods above this threshold are more likely to attract customs duties. We recommend consulting your local customs authority or postal service for estimated charges before ordering.
EU.2.5 Customs processing may cause delays beyond our estimated delivery times. We will not be liable for delays caused by customs clearance procedures.
EU.2.6 If an order is refused or abandoned at customs by the buyer, we reserve the right to deduct any return shipping or customs-related costs from any refund issued.
EU.3 - EU GDPR & Data Protection
EU.3.1 If you are based in the European Union, your personal data is also protected by the EU General Data Protection Regulation (EU GDPR) (Regulation (EU) 2016/679). We process your data in accordance with both UK GDPR and EU GDPR to the extent applicable.
EU.3.2 When we transfer your personal data from the EU to the UK, we do so in accordance with lawful transfer mechanisms. The UK has been granted adequacy status by the European Commission, meaning your data is afforded an equivalent level of protection when transferred to the UK.
EU.3.3 EU residents have the right to lodge a complaint with their national data protection supervisory authority if they believe their data has been mishandled. A list of EU supervisory authorities can be found at: edpb.europa.eu.
EU.4 - EU Consumer Rights
EU.4.1 If you are a consumer resident in an EU member state, you have a statutory right to cancel your order within 14 days of receiving your goods, without giving any reason.
EU.4.2 To exercise your right of withdrawal, you must inform us before the 14-day period expires by contacting us at tloczuss@gmail.com.
EU.4.3 Following cancellation, you must return the goods to us within 14 days from the day you notify us of cancellation. The cost of returning goods is your responsibility unless the goods are faulty or misdescribed.
EU.4.4 We will issue your refund within 14 days of receiving the returned goods, or within 14 days of you providing evidence of return, whichever is earlier.
EU.4.5 The right of withdrawal does not apply to commissioned or custom-made works produced to your specification (see Clause 17.7).
EU.4.6 EU consumers are entitled to a minimum two-year legal guarantee on goods purchased. If goods are faulty or not as described within this period, you are entitled to repair, replacement or a refund in accordance with applicable EU law.
EU.5 - EU Dispute Resolution
EU.5.1 If you are an EU consumer and have a complaint that we have been unable to resolve, you may be entitled to use an alternative dispute resolution (ADR) body in your country of residence.
EU.5.2 Please note that the EU Online Dispute Resolution (ODR) platform was discontinued in July 2025. EU consumers should contact their national consumer protection authority or a local ADR body for assistance.
EU.5.3 We are willing to participate in ADR proceedings where required by applicable law.
PART C - Additional Terms for US Customers
About Part C
These additional clauses apply if you are purchasing from the United States.
As a UK-based seller, our Terms are governed by English law. However, we acknowledge that certain US federal and state laws may apply where you are based, particularly regarding data privacy.
If there is any conflict between these US provisions and the main Terms above, these US provisions take precedence for US consumers where required by mandatory US law.
US.1 - US Customers & Governing Law
US.1.1 Our Terms of Service are governed by the laws of England and Wales. By purchasing from our website, US-based customers agree that any disputes will be subject to UK jurisdiction, except where prohibited by mandatory local law.
US.1.2 We make no representation that the products or services available on this website are appropriate or available for use in the United States. Access from the US is permitted, but customers are responsible for compliance with their local laws.
US.1.3 We do not accept returns or process refunds under US consumer protection law except as set out in our standard Returns Policy. US customers' statutory rights are determined by UK law as the governing jurisdiction.
US.2 - Import Duties, Taxes & US Customs
US.2.1 We are a UK-based seller. Orders shipped to the United States are subject to US Customs and Border Protection (CBP) rules and may attract import duties and fees.
US.2.2 We are not responsible for any import duties, customs fees, brokerage fees or US sales taxes. These are the buyer's sole responsibility and are not included in our displayed prices.
US.2.3 Goods valued under $800 (USD) may enter the US duty-free under the de minimis threshold. Goods valued above this threshold may attract customs duties. We recommend checking with US Customs (cbp.gov) for estimated charges before placing a high-value order.
US.2.4 We are not registered for US sales tax collection and do not charge sales tax at checkout. Customers may have an obligation to self-report use tax in their state depending on local law.
US.2.5 Customs processing may add time to estimated delivery dates. We accept no liability for delays caused by US customs clearance.
US.3 - California Consumer Privacy Rights (CCPA/CPRA)
US.3.1 If you are a resident of California, you may have certain privacy rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), in addition to rights under the UK GDPR.
US.3.2 California residents have the right to: (a) know what personal information we collect about them; (b) request deletion of their personal information; (c) opt out of the sale of their personal information. We do not sell personal information to third parties.
US.3.3 To exercise your California privacy rights, please contact us at tloczuss@gmail.com with the subject line 'California Privacy Request'. We will respond within 45 days as required by law.
US.3.4 We will not discriminate against you for exercising any of your CCPA/CPRA rights.
US.4 - Limitation of US Consumer Claims
US.4.1 To the fullest extent permitted by applicable law, we exclude all implied warranties and conditions that would otherwise be implied under US federal or state law, including any implied warranty of merchantability or fitness for a particular purpose.
US.4.2 Nothing in this clause affects any rights you may have under the laws of your state that cannot be excluded by contract. Some US states do not allow the exclusion of implied warranties; if you are in such a state, this exclusion may not apply to you.
US.4.3 We do not accept jurisdiction of US courts for consumer disputes arising from orders placed on this website. Any dispute must be brought in the courts of England and Wales, or resolved through the dispute resolution process set out in our Terms of Service.
US.5 - Children's Privacy (COPPA)
US.5.1 Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at tloczuss@gmail.com and we will delete that information promptly.
US.5.2 If we discover that we have collected personal information from a child under 13 without verified parental consent, we will delete that information as quickly as possible.